Who Handles Support? (EasyHOA vs AvidXchange)

Overview

Understanding who to contact helps resolve issues faster.

EasyHOA Handles

• How to use Bill Pay inside your dashboard
• Payment setup and approvals
• General troubleshooting
• First-level support

Per your agreement, EasyHOA provides initial client support (Tier 0)

AvidXchange Handles

• Payment execution
• Vendor enrollment
• Payment delivery issues
• Supplier support

How It Works Together

1. Contact EasyHOA first
2. If needed, EasyHOA escalates to AvidXchange
3. Issue is resolved with the appropriate team

Best Practice

Always start with EasyHOA support—we’ll route the issue correctly and faster.