Help CenterThe button titled "zero out" is only found on the transation details page for credit card payments. This button does not appear on check payment transaction details pages, ACH payment transaction details pages, etc...It only appears on the transation details page for credit card payments.
What does it do? Why does the software only have it on the transation details page for credit card payments.
Sometimes, while managing the HOA, you may accidentally run a credit card payment/transaction on the wrong unit. If this happens, you can and should just do a refund on the card and then navigate to the correct unit and re-run the payment on the "make a payment" page for the correct unit. In some scenarios though, some HOA managers do not want to have to pay the processing fee to process the refund and then a new processing fee to run the payment again. For this reason, the EasyHOA software has a "Zero Out" button.
If you have accidentally applied a credit card payment to the wrong unit and you wish to apply the payment to another unit, simply click on the "Zero Out" button on the transaction details page for the incorrect unit.
After you click on that button, a popo up will appear that explains what will happen to the unit invoice that was originally paid by the original credit card transaction. Once you have read the message, type in a reason of why you are zeroing out the transaction and then click the button on the pop up page called "Zero Out"
Then, after you have completed those steps, navigate over to the correct unit. Click on "make a payment" and proceed to post the payment by selecting "collected externally" in the payment method dropdown menu:
