My Merchant Account Page

The "my merchant account" page is located by clicking on or hovering over the blue building icon at the top right of the page once you are logged in as a property manager user to the software. If you are not logged in as a property manager user you will not see the blue building icon. When you hover over this icon you will see a menu, click on "my merchant account" page. On this my merchant account page you will see at the top left the rates that EasyHOA is charging your HOA to process payments through your merchant account. There is a link in this section called "understanding payment processing Fees" if you click on this link it will take you to a support article that can help you understand merchant account processing fees. At the top right of this section there is also a link called "click her to watch a video of how this page works.." If you click on this link it will take you to a support article that explains how payment processing fees and convenience fees work. Right below the link called "Understanding payment processing fees" there is another link called "Additional details". If you click on this additional details link it will open up and show you this additional information regarding fees associated with your merchant account: Other Possible Credit Card Fees: $15.00 Chargeback fee $15.00 Arbitration Other Possible ACH Fees: $2.50 Failed ACH / NOC (Notice of change) $2.50 ACH Return $15 Representment fee $0.35 Echeck Refund Below this section, there is a title called "Accepted Payment Methods". This is where you would change what payment methods you want to take at your HOA. To change what payment methods you want to take click on the "update settings" button under this section and select or deselect whether you want to take ACH payments, Visa, MC, Discover, or American Express. Some HOAs want to only take ACH payments for example or some HOAs might want to take ACH payments and just Visa and MC and no American Express. If you do not have a merchant account setup yet this means you would not be able to take credit card or ACH payments via the software. You would have to post cash and check payment manually. To get the process started to set up a merchant account for your HOA click on the "setup" Button located at the top right of this my merchant account page. Once you click on the setup button, it will take you to a payment processing setup page with an online application to fill out. On this form, you will see a title called Business Information and then you will see the following fields that will need to be filled out: legal business name, tax ID number, statement descriptor, type of entity ie sole proprietor, corporation, LLC, etc, public or private company, Annual Sales, Average ticket, business email address, website address, business phone number, customer service phone number, fax, business address, street address 2, city, state, zip code, and country. The next section on this payment processing setup page is called "business banking information" this is the section where you enter your HOAs banking information of where money will deposited when payments are ran through the software. Part of this section will ask you to upload a voided check. The next section of this payment processing setup page is called "Primary Owners Information". This section is where we need to confirm that an actual human is setting up this merchant account and that this person is not on any money laundering lists. There are two ways to fill out this section Option 1 is where you can enter the birthday and social security number of the individual filling out this account or Option 2 where you enter your email into the field and a link will be sent to you where you can verify your ID via an online verification process. Part of this primary owner information section is a field called "ownership percentage" because most of the time HOAs are not owned by one or two individuals you will just need to put 1 in this field. Under this primary owner information section, you will also see a link called "click here to add an additional principle" This is where you would add another individuals information to be verified and attached to the merchant account. They will need to go through the same process as the first individual where they choose option 1 or option 2 to verify they are a real person. At the very bottom of this payment processing setup page there are three checkboxes you must check the box next to. One is agreeing to the terms and conditions of the merchant account agreement. The second one is agreeing to the bank disclosures agreement. You view these disclosures by clicking on the link associated with these checkboxes. And the last checkbox is stating you are the authorized signer of this application. Once all of this information has been filled out you will click on either the "save" button or the "save & submit for review" button. If you click on the save button this will save the form so that you can come back and finish filling it out later. If you click on the save & submit for review button it will save the application and then submit it to EasyHOA. EasyHOA will then review the application, check for and changes that might need to be made and then submit for approval. Approval typically takes anywhere between 7-10 days. Once your merchant account has been approved EasyHOA will go ahead and connect it to your HOA software and you will be ready to start taking payments through the software.