To find out exactly when an owner had an autopay enabled on one or more of their units, go to the owner's account, go to the system notifications section of the main owner account page and scroll down to look at when the notification was sent to the owner that new recurring payment info has saved to their unit(autopay enabled).&nbsp;
<img src="https://cdn.livechat-files.com/api/file/kb/file/015774b5-4656-4384-8958-2f2239e79e05/96324e88c3-45aedc839a36edb7409e.png">
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If you cannot see that there was a notification sent to the owner, the settings may be turned off for the owner to be notified.
Note: The owner will be notified when a new payment account has been saved to their unit(autopay) if they have enabled that particular notification in their notification preferences.&nbsp; To Manage Notification preferences, go to the speficic unit you would like to control the settings for and then click on "Notification Preferences"
<img src="https://cdn.livechat-files.com/api/file/kb/file/015774b5-4656-4384-8958-2f2239e79e05/68ea844ba1-b2d0f2e37339fc32fc15.png">
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Note: To control the notification settings when new payment information is saved to units for all owners in the HOA, click on Templates in the main menu on the left hand side of the EasyHOA software and make sure you have the setting enabled to email and/or text a notification to the owner when new recurring payment info has been saved to one or more of their units.&nbsp;&nbsp;
<img src="https://cdn.livechat-files.com/api/file/kb/file/015774b5-4656-4384-8958-2f2239e79e05/7fe1d5496d-6b05e10a71681e5574e8.png">

To find out exactly when an owner had an autopay enabled on one or more of their units, go to the owner's account, go to the system notifications section of the main owner account page and scroll down to look at when the notification was sent to the owner that new recurring payment info has saved to their unit(autopay enabled). 



 

If you cannot see that there was a notification sent to the owner, the settings may be turned off for the owner to be notified.

Note: The owner will be notified when a new payment account has been saved to their unit(autopay) if they have enabled that particular notification in their notification preferences.  To Manage Notification preferences, go to the speficic unit you would like to control the settings for and then click on "Notification Preferences"



 

Note: To control the notification settings when new payment information is saved to units for all owners in the HOA, click on Templates in the main menu on the left hand side of the EasyHOA software and make sure you have the setting enabled to email and/or text a notification to the owner when new recurring payment info has been saved to one or more of their units.  



How can i see when an owner enrolled in autopay?

How To Add A Special Assessment

Understanding Credits on a Unit

Adding a custom field to a unit

Autopay for a unit/owner

Removing an owner from a unit

Make a Payment

Add a Credit - How to add a credit to a unit

How to manually add a new unit

How do I delete an invoice for a unit?

How do I make or post a payment for a unit or homeowner?

How do I make or post a payment on a past due balance?

How do I manually add a new unit into the software?

How do I post a check or cash payment for an owner?

How do I set up an owner or unit on autopay in the software?

If someone is setup on autopay, will it pay all of the invoices that are due?

The Main Units Page of the EasyHOA Software

Understanding How Credits Work On A Unit

What is a custom field? How can i add a custom field to a unit?

How can i see a list of all the owners in our HOA that are setup on autopay?

Units