Failed Payments- ACH and Credit Card Transactions

This article explains what happens within the EasyHOA software when an ACH payment or credit card payment fails. Payments by owners can be made in the EasyHOA software either by an owner when logged into their owner account, by an HOA manager when the manager is using their managerial access, or automatically by the EasyHOA software when an owner is setup on Autopay. But what happens when one of these payments fail?

This video gives a quick overview of what happens when an ACH payment payment fails:

First:

The EasyHOA software will automatically mark the payment as “failed” and the original invoice that was paid will show as “due” once again. Any and all associated fees with that payment will also still be attached to the owner account. For example, if the owner was charged a convenience fee to process their payment, that convenience fee will also still show as “due” once again. This is because when the association runs payments through the EasyHOA software, there are accompanying fees. This allows the HOA to recoup the fees charge for the original payment

Second:

The HOA is emailed about the failure. That email comes from EasyHOA and it usually comes a few days after the payment is originally processed. It looks like this:

Third:

To avoid late fees, the manager of the HOA or the owner inside of the association needs to re-process the payment so that the due no longer is marked as outstanding.