Have you ever tried to process an ACH transaction and received this error message?
Error: "oops... E-Check processing disabled for this account."
<img src="https://cdn.livechat-files.com/api/file/kb/file/015774b5-4656-4384-8958-2f2239e79e05/5531aece8f-04bcabd5304f8a0ac32d.png"> Let's look at what's going on!
When this happens, it means that a previous ACH payment tied to that account has been returned by the bank. When a payment returns, a block is placed on the account until it is removed. With the block still in place, any attempts to process transactions with that same payment method will fail. The only way for the customer to process another payment on that account is to remove the existing block.
To remove the existing block, you need to do 2 things.&nbsp;
<ol>
<li>&nbsp;Contact support &gt; support@easyhoa.com and reference which payment it was,&nbsp;so we can identify the internal ID of the account and have the payment processing team remove the block.</li>
<li>The customer will likely need to contact their bank to ensure ACH transactions are permitted to process. The Issuing bank will often block charges for various reasons on its end as well.</li>
</ol>

Have you ever tried to process an ACH transaction and received this error message?

Error: "oops... E-Check processing disabled for this account."


Let's look at what's going on!

When this happens, it means that a previous ACH payment tied to that account has been returned by the bank. When a payment returns, a block is placed on the account until it is removed. With the block still in place, any attempts to process transactions with that same payment method will fail. The only way for the customer to process another payment on that account is to remove the existing block.

To remove the existing block, you need to do 2 things. 

 1.  Contact support > support@easyhoa.com and reference which payment it was, so we can identify the internal ID of the account and have the payment processing team remove the block.
 2. The customer will likely need to contact their bank to ensure ACH transactions are permitted to process. The Issuing bank will often block charges for various reasons on its end as well.

Error: "oops... E-Check processing disabled for this account"

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