Email Status

Email statuses provide insights into the lifecycle of an email after it is sent. These statuses help track its progress and determine its current state. Common email statuses in EasyHOA include:

Processed

This event fires when HOA receives an individual email and prepares it to be delivered. Think of this as the top of the funnel-unless it is dropped (see below), each email you push will create a processed event.

Dropped

There are a number of reasons your email will not even be sent to a recipient for delivery. This event informs your system when an email has been dropped. Further, it provides a reason for the drop, such as if we've found spam content (if spam checker app is enabled) or we see the recipient has unsubscribed previously.

Deferred

When an email cannot immediately be delivered, but it hasn't been completely rejected, the deferred event fires. Sometimes called a soft bounce, We will continue to try for 72 hours to deliver a deferred message. After 72 hours, the deferral turns into a block.

Bounced

If a server cannot or will not deliver a message, HOA fires a bounce event. Bounces often are caused by outdated or incorrectly entered email addresses. Many times you won't know a bounced email address until it bounces, so this event can help you ensure it doesn't bounce again by removing it from your lists.

Delivered

When an email has been accepted at the receiving server, the delivered event fires. This event does not guarantee that the email was placed in the recipient's inbox. In fact, a delivered email is only the beginning of an opaque process. The remaining four events begin to give us hints about whether anyone will ever see this delivered email.

Opened

An opened email is the first step toward the action you want your recipient to take. This event fires every time your email is viewed with images turned on. Like all email service providers, we use a transparent image beacon to track opened messages. This beacon is currently the only way a sender can tell if an email has been opened.

Clicked

The click is the pinnacle of email engagement! Your call to action, whether it is to confirm a newly registered account or to view a recommended product, asks the recipient to click a link. We tracks that interaction and fires a click event.

Spam Report

Most Internet Service Providers (ISPs) provide a feedback loop, sending specific spam complaints to the Email Service Providers (ESPs). When HOA receives a notice, we fire a spam event, so that you can react appropriately—or at the very least, never send another email to that address!

Unsubscribed

One of the most important events fires when a recipient unsubscribes from your mailings. Reacting immediately to an unsubscribe by removing the email from your lists can pay longterm dividends in fewer spam reports and a higher engagement rate.