If you have an email or phone number showing as invalid, bounced, or blocked, you can now remove that block by going to the reports &gt; Email &amp; SMS Suppression Report:&nbsp;
<img src="https://cdn.livechat-files.com/api/file/kb/file/015774b5-4656-4384-8958-2f2239e79e05/b79af2faba-96eaa6510ca54b5fafe0.png">
If an email is showing blocked in red in the owner portal, you can remove the block in this report, "Email &amp; SMS Suppression Report"&nbsp;
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If you have an email or phone number showing as invalid, bounced, or blocked, you can now remove that block by going to the reports > Email & SMS Suppression Report: 



If an email is showing blocked in red in the owner portal, you can remove the block in this report, "Email & SMS Suppression Report" 

 

Email & SMS Suppression Report (Blocked) 

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