Bill Pay - How Refunds Work

Overview

Refunds occur when a payment cannot be completed or is not processed by the vendor.

Common Refund Scenarios

• Check not cashed (after ~90 days)
• Virtual card not processed
• Payment error or cancellation
• ACH return or failure

Refund Timing

• Virtual card: ~10–35 days depending on expiration
• Check: up to 90 days
• ACH return: varies by bank

Where to Find Refunds

• Available under the "Pay Bills" menu > "Bills" and then sort the dropdown at the top by "refunded"

Important Notes

• Refunds are applied back to the HOA account
• You may need to reissue the payment manually